The Civil Aviation Authority of Zimbabwe (CAAZ) is responsible for the safety oversight of civil aviation activities in Zimbabwe. The International Civil Aviation Organisation (ICAO) published Standards and Recommended Practices (SARPs) in 19 Annexes which promote safety and global standardisation in international aviation. As a contracting state to ICAO, Zimbabwe has an obligation to ensure that all local civil aviation activities comply with the SARPs and it is done through the Directorates of Flight Safety and Standards and Aviation Security. Activities that are regulated include:
- Certification of airlines, charter companies, aircraft maintenance organisations, and aviation training organisations.
- Certification of aerodromes, air traffic services, air navigation services and all high-rise structures.
- Registration of aircraft.
- Licencing of aviation personnel.
- Approval and oversight of airport security programmes
The Airworthiness section is responsible for ensuring that aircraft are accepted into the Zimbabwean regulatory system and maintained to appropriate safety standards. The section carries out the certification of aircraft and maintenance organisations and conducts the associated functional supervision as part of their continuing operation. The section drafts and prepares secondary legislation concerning airworthiness as well as various aeronautical notices and circulars that deal with airworthiness.
The main functions of the section include:
- Aircraft airworthiness and registration;
- Certification of aircraft maintenance organisations;
- Investigation of aircraft accidents and incidents;
- Managing the aircraft register.
- Maintaining a Technical Library
Forms
Technical Library
The Technical Library holds all the regulatory documentation including aircraft manuals; airworthiness information; ICAO documentation; Commercial books and magazines. Its mandate is to serve as a resource to the aviation industry by providing materials of quality, diversity, relevance, and balance that will promote the development of the industry.
Documents that can be accessed in the Library include:
- ICAO Documents – Annexes, circulars
- Aircraft manuals and handbooks
- Accidents/Incidents Reports
- Links to Airworthiness Directives (ADs)
- Local Inspectors Manuals
- Technical Guidance Materials
The primary objective of aviation security is to ensure the protection and safeguarding of passengers, crew, ground personnel, the general public, aircraft and facilities of an airport serving international civil aviation and domestic operations against acts of unlawful interference perpetrated on the ground or in flight. This is carried out through a combination of measures and the marshalling of various human and material resources at the international, national and airport levels.
The Division conducts oversight activities on the facilitation of the movement of aircraft, crew, persons, cargo, baggage, mail and stores to ensure the removal of unnecessary obstacles and delays while maintaining appropriate security requirements.
The Aviation Security and Facilitation Regulatory has a legal structure in terms of the Civil Aviation (Security and Facilitation) Regulations, 2022 as published under Statutory Instrument (SI) 69 of 2022, with clearly defined responsibilities and methods of implementation.
The Division develops, implements and maintains a comprehensive policy on aviation security and facilitation. The Division implements a standardized level of aviation security and facilitation through measures that meet International Civil Aviation Organization (ICAO) Annex 17 – Aviation Security and Annex 9 – Facilitation standards.
The Division’s functions include:
- Approval of Operator Security Programmes
- Approval of Aviation Security Training Organizations
- Approval of security equipment
- Approval of architectural designs of facilities
- Development of guidance material for the aviation industry
- Certification of Aviation Security Instructors, Screeners and Security Personnel
- Certification of Explosive Detection Dogs and Handlers
- Quality Control activities on operators
- Issuance of Crew Member Certificates
- Issuance of Screeners’ Licences
- Issuance of Inspectors and Instructors Credentials
Loss Prevention and Investigations
Aviation Security and Regulatory Division has a Loss Control Section which is mandated to prevent, detect and investigate crimes and losses against the Authority’s assets and its operations. The Loss Control recommends and facilitates implementation of appropriate preventive measures and procedures to mitigate the organization’s exposure to vulnerabilities and risks. Loss Control surveys are conducted periodically and announced across the organization to identify and minimize possible losses. All reported or detected crimes, misconduct and losses are investigated by the Loss Control Section and corrective action are recommended to prevent recurrence of security breaches.
All Civil Aviation Authority of Zimbabwe (CAAZ) personnel and external stakeholders, have a responsibility to report any crime or misconduct to the Loss Control Section or the Director Aviation Security. Crimes or acts of misconduct may be reported through personal visits, by telephone call or by e-mail. The Deloitte Tip-off Anonymous reporting system can also be used to report suspected security breaches.
Known Consignor Requirements
Known Consignor” is a consignor who originates cargo and mail for its own account and whose procedures meet common security rules and standards sufficient to allow the carriage of cargo or mail on any aircraft. For a freight forwarder to meet the Known Consignor criteria and certification requirements, the following must be met- For a freight forwarding agent to originate air cargo and mail for export or to handle such imports through a regulated agent he or she must:
- Develop a Known Consignor Security Programme that meets the requirements of the Civil Aviation (Security and Facilitation) Regulations and the National Civil Aviation Security Programme; and
- Submit a written application for approval by the Authority accompanied by––
- the proposed known consignor security programme;
- the current scale map of the freight forwarding premises; and
- the appropriate fees set out in the First Schedule of the Civil Aviation (Security and Facilitation) Regulations.
- Once the security programme is approved, the known consignor must ensure that such programme implemented is maintained in line with the National Civil Aviation Security Programme.
- Such approved Known Consignor Security Programme must be reviewed on an annual basis in terms of the regulations and submitted to the Authority for approval.
The Freight Forwarding Agent must:
- Operate a business registered in Zimbabwe according to the applicable national laws.
- Be insured to cover liability in case of accident or incident, in particular in respect of air cargo, mail and third-party insurance.
- The written application must contain information about the goals and reasons of application, enhanced with information about the owners of the company and their nationalities.
- Accurately fill out the Known Consignor application form A.S. 39 ensuring that all the required information has been inserted and/or attached. The application and required documents which include CR.6, CR 14 and Tax Clearance Certificate must be submitted to the Authority in both hard and electronic copies.
Regulated Agent Requirements
“Regulated Agent” is an agent, freight forwarder or any other entity who conducts business with an aircraft operator and provides security controls that are accepted or authorised by the Authority in respect of cargo, courier and express parcels or mail. For an agent, freight forwarder or any other entity to meet the Regulated Agent criteria and certification requirements, the following must be met:- For a regulated agent to operate as a regulated agent he or she must:
- Develop a Regulated Agent Security Programme that meets the requirements of the Civil Aviation (Security and Facilitation) Regulations and the National Civil Aviation Security Programme; and
- Submit a written application for approval by the Authority accompanied by––
- the proposed regulated agent security programme;
- the current scale map of the regulated agent premises; and
- the appropriate fees set out in the First Schedule of the Civil Aviation (Security and Facilitation) Regulations.
- Once the security programme is approved, the regulated agent must ensure that such programme implemented is maintained in line with the National Civil Aviation Security Programme.
- Such approved Regulated Agent Security Programme must be reviewed on an annual basis in terms of the regulations and submitted to the Authority for approval.
Flight Catering Operator Requirements
“Flight Catering Operator” is any enterprise that provides catering supplies for consumption on board an aircraft in flight engaged in the carriage of passengers. For any enterprise to meet the Flight Catering criteria and certification requirements, the following must be met:- For a flight catering operator to conduct flight catering operations he or she must:
- Develop a Flight Catering Operator Security Programme that meets the requirements of the Civil Aviation (Security and Facilitation) Regulations and the National Civil Aviation Security Programme; and
- Submit a written application for approval by the Authority accompanied by:
- the proposed flight catering operator security programme;
- the current scale map of the flight catering operator’s premises; and
- the appropriate fees set out in the First Schedule of the Civil Aviation (Security and Facilitation) Regulations.
- Once the security programme is approved, the flight catering operator must ensure that such programme implemented is maintained in line with the National Civil Aviation Security Programme.
- Such approved Flight Catering Operator Security Programme must be reviewed on an annual basis in terms of the regulations and submitted to the Authority for approval.
Aircraft Operator Requirements
“Aircraft Operator” is a person, organisation or enterprise engaged in or offering to engage in an aircraft operation. Aircraft Operator has two categories namely Local Aircraft Operator and Foreign Aircraft Operator.A. Local Aircraft Operator
- An aircraft operator whose principal place of business is located in Zimbabwe to operate an aircraft serving civil aviation for commercial purposes from or within Zimbabwe he or she must:
- Develop an Aircraft Operator Security Programme that meets the requirements of the Civil Aviation (Security and Facilitation) Regulations and the National Civil Aviation Security Programme; and
- Submit an application in Form A.S.1 specified in the Second Schedule of the Civil Aviation (Security and Facilitation) Regulations, for approval by the Authority accompanied by;
- the proposed aircraft operator security programme.
- the appropriate fee set out in the First Schedule of the Civil Aviation (Security and Facilitation) Regulations.
- Once the security programme is approved, the aircraft operator must ensure that such programme implemented is maintained in line with the National Civil Aviation Security Programme.
- Such approved Aircraft Operator Security Programme must be reviewed on an annual basis in terms of the regulations and submitted to the Authority for approval.
B. Foreign Aircraft Operator
Every foreign commercial air transport operator providing service to and from Zimbabwe shall submit the following for approval by the Authority:
- An Aircraft Operator Security Programme approved by the State of the Operator;
- Written Supplementary Station Procedures that meet the requirements of the National Civil Aviation Security Programme of Zimbabwe; and
- The appropriate fee set out in the First Schedule of the Civil Aviation (Security and Facilitation) Regulations.
Aerodrome Operator Requirements
“Aerodrome Operator” is an operator of a defined area on land or water (including any buildings, installations and equipment) intended to be used either wholly or in part for the arrival, departure and surface movement of aircraft.- For aerodrome operator to operate an aerodrome specified in his or her aerodrome licence he or she must:
- Develop an Aerodrome Security Programme that meets the requirements of the Civil Aviation (Security and Facilitation) Regulations and the National Civil Aviation Security Programme.
- Submit an application in Form A.S.2 specified in the Second Schedule of the Civil Aviation (Security and Facilitation) Regulations, for approval by the Authority accompanied by:
- the proposed aerodrome security programme.
- the current scale map of the approved aerodrome.
- the appropriate fee set out in the First Schedule.
- Once the security programme is approved, the aerodrome operator must ensure that such programme implemented is maintained in line with the National Civil Aviation Security Programme.
- Such approved Aerodrome Security Programme must be reviewed on an annual basis in terms of the regulations and submitted to the Authority for approval.
Aviation Fuel Operator Requirements
“Aviation Fuel Operator” is a company which is in the business of fuelling aircraft within an airport environment.- An aviation fuel operator to operate at an airport he or she must:
- Develop an Aviation Fuel Operator Security Programme that meets the requirements of the Civil Aviation (Security and Facilitation) Regulations and the National Civil Aviation Security Programme.
- Submit a written application for approval by the Authority accompanied by:
- the proposed aviation fuel operator security programme;
- the current scale map of the aviation fuel operator’s premises; and
- the appropriate fee set out in the First Schedule of the Civil Aviation (Security and Facilitation) Regulations.
- Once the security programme is approved, the aviation fuel operator must ensure that such programme implemented is maintained in line with the National Civil Aviation Security Programme.
- Such approved Aviation Fuel Operator Security Programme must be reviewed on an annual basis in terms of the regulations and submitted to the Authority for approval.
Aviation Security Service Provider Requirements
- For an aviation security service provider to be contracted to provide security services at civil aviation facilities he or she must:
- Develop an Aviation Security Service Provider Procedures that meet the requirements of:
- the Civil Aviation (Security and Facilitation) Regulations;
- the National Civil Aviation Security Programme; and
- the Operator Security Programme.
- Submit a written application for approval by the Authority accompanied by––
- the proposed aviation security service provider procedures; and
- the appropriate fee set out in the First Schedule of the Civil Aviation (Security and Facilitation) Regulations.
- Once the procedures are approved, the aviation security service provider shall ensure that such procedures implemented are maintained in line with the National Civil Aviation Security Programme.
- An operator is prohibited from engaging the services of any person who has not been approved as an aviation security officer service provider by the Authority
Contact details:
Director Aviation Security
Civil Aviation Authority of Zimbabwe
International Terminal Building
R.G. Mugabe International Airport
Harare
Zimbabwe.
Telephone Number: +263 242 585109
Email: avsecregulatory@caaz.co.zw
Forms
A.S.1 Form – Application for Approval of Aircraft Operator Security Programme 105.12 KB 2 downloads
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A.S.2 Form – Application for Approval of Aerodrome Operator Security Programme 90.33 KB 1 downloads
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A.S.5 Form – Application for Authority to carry firearm on board an aircraft 80.09 KB 0 downloads
…Air Transport is responsible for the Economic Regulation of the Air Transport Industry. The main objective of economic regulation in the air transport industry is to foster the sustainable development of an air transport system. The general function of ATD in Zimbabwe is ‘to advise government on all domestic and international air transport policy and regulatory matters’.
The specific functions of the Air Transport Division include the following:
Fostering international air transport relations
- Advising on bilateral air services agreement negotiations and air transport regulatory matters.
- Acts as a focal point for air transport matters under the auspices of ICAO/SADC/COMESA/AFCAC so as to ensure harmonization of economic regulatory frameworks in line with regional and international objectives.
Air Transport Authorisations
- Advising government on the licensing of air operators (Air Service Permit).
- Authorising foreign charter flights in accordance with national policy and the Air Service Regulations and continuous review of the same in line with the evolving environment. The objective is to facilitate air service provision, whilst ensuring complementarity between scheduled and non-scheduled operations.
- Processing the authorisation of air carriers schedules, commercial arrangements such as code sharing, joint ventures and alliances to ensure operators comply with national policy and provisions of international agreements.
Aviation Statistics and Economic Analysis
- Production of air transport statistical reports and forecasts necessary to guide Government policy planning, infrastructure development and business decisions.
- Conducting economic analysis and studies on issues affecting efficiency and viability of the industry with a view to advocate for appropriate policies, regulations and strategies.
- Acts as the focal point for official aviation statistics in Zimbabwe. (click here to view the Statistics)
Ratification of international treaties
- Process ratification of international air transport treaties/ conventions/ agreements/ protocols sponsored by ICAO/ SADC/ COMESA/ AFCAC and other aviation related bodies.
- Maintain a register of protocols, agreements, treaties, conventions and related.
Coordinating air transport policy and regulation
- Co-ordinating air transport policy and regulation with other public agencies such as those responsible for trade, tourism, immigration, taxation, etc, to facilitate air transport.
Competition Regulation – Under development
- Air Transport liberalisation brings with it heightened competition and consolidation which also comes with a higher risk of anti-competitive behaviour. Competition-related issues with the current setup are mostly being addressed through regulatory arrangements under bilateral air services agreements, agreed cooperation arrangements between States/regions for dealing with competition matters, and specific national competition laws.
Consumer Protection – Under development
- Entails developing and enforcing regulatory measures that address airline passenger issues such as denied boarding compensation; assistance to passengers in the event of delays and cancellation; price transparency; and access for disabled passengers.
Aerodromes
The Aerodromes section is responsible for;- The certification and licensing of aerodromes and heliports,
- Safety oversight of aerodromes and heliports (Civil Infrastructure, Electrical infrastructure, Rescue and Fire-Fighting Services and aerodromes operations.
- Certification and safety oversight of aviation fuel depots
- Assessment and clearance of obstacles within the aerodrome obstacle limitation surfaces (i.e Telecommunication towers, wind farms, tethered balloons, powerlines, buildings, solar farms etc)
- Approval and safety oversight on aerodromes design and construction.
- Conduct investigations on aerodrome related incidences.
- Development of Aerodromes and Ground Aids primary and operating regulations.
- Development and publishing of guidance materials to industry
- Giving guidance to the industry on request.
- Compliance and Enforcement
Air Navigation Services
The Air Navigation Services consists of the following areas namely;- Air Traffic Management (ATM),
- Aeronautical Search and Rescue (SAR)
- Communication, Navigation and Surveillance (CNS),
- Aviation Meteorology (MET),
- Aeronautical Information Services (AIM) and,
- Procedures for Air Navigation Services-Aircraft Operations (PANS-OPS)
The Air Navigation Services section is responsible for;
- Certification of Air Navigation Service Providers (ATM, CNS, MET, AIM & PANS-OPS)
- Safety oversight of ANS Service Providers (Air Traffic Management, Aeronautical Search and Rescue, Airspace design, Aeronautical Meteorology, Instrument Flight Procedures design, Aeronautical Information Management, Aeronautical Maps and Charts, Navigation voice and data communication and surveillance systems).
- Conducting Radio Telephony examinations (Theory and Practical)
- Conducting proficiency checks on Air Traffic Controllers.
- Management and allocation of the aeronautical frequency spectrum.
- Approval of flight calibration on radio navigational aids.
- Approval and safety oversight of Instrument flight Procedures.
- Conducting investigations on ATS incidents and responding to Air Safety reports.
- Development of ANS primary and operating regulations.
- Development and issuance of guidance materials to industry
- Giving guidance to the industry on request.
- Compliance and Enforcement
Forms
The Flight Operation Inspectorate is responsible for ensuring compliance with the Standards and Recommended Practices (SARPs) for all air transport operators. These operators include commercial aviation service providers, general aviation, aerial work air operators (e.g. agricultural) and sporting & recreational aviation. All air operators are assessed using a standard five-phase certification process which determines the capacity and readiness of the proposed air operator to conduct business within the confines of the aviation requirements. Continuous surveillance of approved air operators is conducted on a regular basis.
Flight operations main duties include:
- Issuance of Air Operator Certificates(AOC)for local operations
- Issuance of Air Operator Permits (FOP) for foreign Airlines
- Oversight of the activities of AOC and FOP holders.
- Approval of Dangerous Goods Handlers and Shippers.
- Develop and implement Fatigue Risk Managements Systems
- Development of guidance material for the aviation industry.
Forms
The functions of the section is primarily to, licence aviation personnel and approval of aviation training organisations in accordance with ICAO and national requirements. Individuals are licenced once their competence has been assured and certification of aviation training organisations has been done. It is also responsible for continued safety oversight of licensed individuals and training organisations and for taking enforcement action when conditions of issuance of the licences are not complied with.
The main functions of the Personnel Licensing Section are:
- Licensing of airmen in collaboration with other Inspectorates;
- Managing the system of medical assessments for medical certification holders;
- Managing the examination system;
- Certification of training organisations;
- Maintaining registers of all licences and ratings issued
Forms
CA Form 15 Periodic flight test report form Single engine rotorcraft 110.10 KB 0 downloads
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CA FORM 2 Application for Issue, Renewal and Addition of Rating for ATC Licence 107.73 KB 0 downloads
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CA Form 2 (c) Application for Skills Test for Initial Issue of ATC Licence and Rating 86.90 KB 1 downloads
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CA Form 219 Application for examination for the grant issue of AMT Licence 112.98 KB 2 downloads
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CA FORM 29 CLASS,TYPE RATING,TRAINING, SKILL TEST Single and multi ENGINE AEROPLANES 294.25 KB 0 downloads
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CA FORM 4 Application for Issue, Renewal and Addition of Rating for Cabin Crew Licence 161.08 KB 0 downloads
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CA FORM 63 Application for examination for grant issue of AMT Licence 183.14 KB 1 downloads
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CA FORM 7 Application for renewal of Pilot licence and Rating 28 10 20 172.15 KB 1 downloads
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CA Form 118A Attachment to Application for Special Sitting for knowledge examination 88.88 KB 1 downloads
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Safety is an integral part of our mission and mandate. Civil Aviation Authority of Zimbabwe will strive to provide continued safe airport operations by guaranteeing a clearly-defined level of safety which excludes all possible risks that may result in accidents and damage, by means of a pro-active, predictive, preventative approach to safety.
Through our Safety Management System, all airport personnel will receive safety training, to ensure compliance with national and international regulations applicable thereto.
Safety Management Systems
The Civil Aviation Authority of Zimbabwe has made it a culture of proactive safety management systems going beyond compliance with prescriptive legislation by adopting a systematic approach where potential risks are identified and managed to acceptable levels. As an aviation entity, we give utmost importance to safety which we have deliberately made an integral part of our mission and mandate.
We adopted the safety management system comprising of safety plans, safety performance indicators, safety targets and continuous monitoring to attain our safety objectives through risk management, safety assurance and safety promotion.
State Safety Program
As an ICAO contracting State, we have developed a State Safety Program meant to identify, monitor and maintain the effectiveness of all aviation safety
management systems within Zimbabwe. The basis of the program is strategically pinned on ICAO SARPS to ensure uniformity at a global stage through safety benchmarks and continual improvement by adhering to the principles of ethical governance to maintain and improve the travelling public’s trust in all our aviation activities.
Voluntary Incident Reporting
CAAZ has complied with ICAO Annex 13 to include a voluntary incident reporting system in addition to mandatory occurrence reports by introducing a just, non-punitive culture across all aviation entities as part of our risk management system through various fora including individual open or confidential reporting and Runway Safety Teams.
Documents
Accident Investigation Forms
ZIM AIG Form No 002 Initial Notification – Preliminary Investigation Report 107.29 KB 0 downloads
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ZIM AIG Form No 005 Aircraft Accident Incident Report Form Pilot Questionnaire 80.88 KB 1 downloads
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ZIM AIG Form No 006 Aircraft Accident Incident Report Form Pilot Questionnaire 141.55 KB 0 downloads
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