Quality Policy Statement
The Civil Aviation Authority of Zimbabwe is responsible for promoting and regulating civil aviation safety and security, providing air navigation services and related training.
Quality is an integral part of the Authority`s promise to its customers. Our promise is, “Safety, Security, Quality and Efficiency”.
In pursuit of its vision, mission and shared values, the Civil Aviation Authority of Zimbabwe is committed to quality in accordance with the International Standard ISO 9001: 2015 as its vehicle of service delivery and undertakes to comply with applicable requirements and shall periodically review the quality management system for the purpose of continual improvement.
Management is committed to addressing the strategic issues facing the Authority to ensure the attainment of corporate objectives.
Resources will be allocated for continuous development of key competencies of internal expertise in order to consistently meet customer expectations and the changes in the aviation industry.
This quality policy statement provides a framework for setting quality objectives at relevant functions, levels and for key processes.
Management shall ensure that this policy is shared, understood and applied throughout the organisation.
Risk Management
The Civil Aviation Authority of Zimbabwe has a formally organised risk management function that provides oversight on risk matters. The Authority has put in place structures to ensure that all risks are identified and effective mitigation measures are implemented. The Risk Management function evaluates the effectiveness of mitigation measures with a view to reduce the Authority’s exposure in the execution of its mandate.
Internal Audit
Internal Audit provides oversight and advisory services to the Civil Aviation Authority of Zimbabwe’s Management on the effectiveness of its governance, risk management and internal control systems. It also provides assurance to the Board that the Authority’s systems of governance, risk management and internal control are appropriately designed to enable the Authority to fulfill its mandate.
The unit reports to the Board of Directors.
Public Relations and Communications
The department is responsible for: –
- PR and Communications Oversight.
- Communications Policy Implementation and development.
- Shareholder and Stakeholders Relations.
- Enhancement and upholding of the corporate image.
- Media Liaison
