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Menu
  • Home
  • Regulatory Services
    • Airworthiness
    • Aviation Security and Facilitation
    • Air Transport Development
    • Aerodromes and Air Navigation Services
    • Flight Operations
    • Personnel Licensing
    • Safety Management Systems
  • Legislation
  • Air Navigation Services
    • Aeronautical Information Management (AIM)
      • AIP and Supplements
      • Aeronautical Information Circulars
    • Air Traffic Services (ATS)
    • Technical Services
    • Flight Plan
    • Flight Permits
    • NOTAM
  • Procurement
    • Tenders
    • Request for Quotations
    • Award Notices
  • Media Center
    • Announcements
    • Careers
    • Gallery
  • E-Services & Downloads
    • All Downloads
    • Drone Registration
  • About CAAZ
    • Who We Are
    • Management
    • Board Members
    • Departments
    • Structure
    • Contact
    • FAQ

Departments

Quality Assurance
Risk Management
Internal Audit
Public Relations and Communications
Quality Assurance

Quality Policy Statement

The Civil Aviation Authority of Zimbabwe is responsible for promoting and regulating civil aviation safety and security, providing air navigation services and related training.

Quality is an integral part of the Authority`s promise to its customers. Our promise is, “Safety, Security, Quality and Efficiency”.

In pursuit of its vision, mission and shared values, the Civil Aviation Authority of Zimbabwe is committed to quality in accordance with the International Standard ISO 9001: 2015 as its vehicle of service delivery and undertakes to comply with applicable requirements and shall periodically review the quality management system for the purpose of continual improvement.

Management is committed to addressing the strategic issues facing the Authority to ensure the attainment of corporate objectives.

Resources will be allocated for continuous development of key competencies of internal expertise in order to consistently meet customer expectations and the changes in the aviation   industry.

This quality policy statement provides a framework for setting quality objectives at relevant functions, levels and for key processes.

Management shall ensure that this policy is shared, understood and applied throughout the organisation.

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Quality Policy Statement 91.27 KB 7 downloads

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    Risk Management

    Risk Management

    The Civil Aviation Authority of Zimbabwe has a formally organised risk management function that provides oversight on risk matters. The Authority has put in place structures to ensure that all risks are identified and effective mitigation measures are implemented. The Risk Management function evaluates the effectiveness of mitigation measures with a view to reduce the Authority’s exposure in the execution of its mandate.

    Internal Audit

    Internal Audit

    Internal Audit provides oversight and advisory services to the Civil Aviation Authority of Zimbabwe’s Management on the effectiveness of its governance, risk management and internal control systems. It also provides assurance to the Board that the Authority’s systems of governance, risk management and internal control are appropriately designed to enable the Authority to fulfill its mandate.

    The unit reports to the Board of Directors.

    Public Relations and Communications

    Public Relations and Communications

    The department is responsible for: –

    • PR and Communications Oversight.
    • Communications Policy Implementation and development.
    • Shareholder and Stakeholders Relations.
    • Enhancement and upholding of the corporate image.
    • Media Liaison

    Contact Us:

    pr@caaz.co.zw
    +263 (24) 258 500 9-20
    P Bag CY 7716 Causeway,
    Harare

    Follow Us:

    Facebook Twitter

    Helpful Links

    • International Civil Aviation Organization (ICAO)
    • African Civil Aviation Commission (AFCAC)
    • Department of Immigration Zimbabwe
    • Ministry of Transport and Infrastructural Development
    • Zimbabwe Revenue Authority (ZIMRA-Customs)
    • Environmental Management Agency (EMA)
    • Meteorological Services Department
    • SADC Aviation Safety Organisation (SASO)
    Tweets by caaz_online

    Tip-Off Anonymous

    The Civil Aviation Authority of Zimbabwe has a whistle blowing service and it subscribes to Deloitte’s Tip-Off Anonymous platform.

    Stakeholders are encouraged to report fraud, corruption, bribery, extortion and any wrongdoings on the Tip-Offs anonymous platform. All Tip-Offs anonymous reports will be treated with confidentiality.

    The Tip-Offs Anonymous contact details are:

    Toll Free Econet : 0808 5500/ 0808 4461
    Toll Free Net one : 0716 800 189/ 0716 800 190
    Toll Free Telecel : 0732 220 220/ 0732 330 330
    WhatsApp : 0772 161 630/0718 267 886
    Email : reportszw@tip-offs.com, tipoffszimbabwe@deloitte.co.zw
    Website : www.tip-offs.com
    Free Post : The Call Centre,
    PO Box HG 883,
    Highlands, Harare