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  • Home
  • Regulatory Services
    • Airworthiness
    • Aviation Security and Facilitation
    • Air Transport Development
    • Aerodromes and Ground Aids
    • Air Navigation Services
    • Flight Operations
    • Personnel Licensing
    • Safety Management Systems and Accident Investigation
  • Legislation
  • Air Navigation Services
    • Aeronautical Information Management (AIM)
      • AIP and Supplements
      • Aeronautical Information Circulars
    • Air Traffic Services (ATS)
    • Technical Services
    • Flight Plan
    • Flight Permits
  • Procurement
  • Media Center
    • Announcements
    • Careers
    • Gallery
  • E-Services & Downloads
  • About CAAZ
    • Who We Are
    • Management
    • Board Members
    • Departments
    • Structure
    • Contact
    • FAQ

Contact

Contact Us
FAQs
Contact Us

Get In Touch With Us

Contact Information

Head Office
  • Level 3 International Terminal Building
  • Robert Gabriel Mugabe International Airport
  • P.Bag CY 7716, Causeway Harare
  • Tel +263 242 585073-80
  • Cell +263 772 132 715-30
Robert Gabriel Mugabe International Airport
  • P.Bag CY 7716, Causeway Harare
  • Customer Services: +263 (0242) 585009-20, 585073-83
  • Duty Managers: +263 (0242) 585108, 585103-83
  • Cell +263 772 132 715-30
Joshua Mqabuko Nkomo International Airport
  • P. Bag G5082, Bulawayo
  • Tel +263 (0292) 296423-6
  • Cell +263 772 132 743
Victoria Falls International Airport
  • Bag 9, Victoria Falls
  • Tel +263 (08328) 41575/6, 44428
  • Fax: +263 (08328) 44394
Kariba Airport
  • P. Box 49, Kariba
  • Tel +263 (061214) 6157/6405
  • Cell +263 772 132 749
Masvingo Airport
  • P.O. Box 149, Masvingo
  • Cell +263 772 132 741
Hwange National Park Airport
  • P.O. 91, Dete
  • Cell +263 772 132 753/754
Buffalo Range Airport
  • Box 12, Chiredzi
  • Tel +263 (031231) 2819, 2444, 2720
  • Cell +263 772 132 746
Charles Prince Airport
  • Box MR 86, Malborough
  • Cell +263 772 132 733/4

Enquiries and Feedback

General Enquiries: pr@caaz.co.zw
Licencing Enquiries: licencing@caaz.co.zw
Flight Permit Enquiries: fltpermits@caaz.co.zw
Drone Enquiries: airworthiness@caaz.co.zw
Air Navigation Enquiries: ais@caaz.co.zw

FAQs

Safety & Security

What is prohibited on board?
The following list of prohibited items is not exhaustive and is provided for guidance. The following articles are prohibited in the cabin of an aircraft and in security restricted areas for security reasons:
  1. Explosives and incendiary substances and other non-readily available components such as detonators, ignitors and secondary items such as incendiary material devices capable of being used to cause serious injury or threatening the safety of aircraft, including:
    • ammunition;
    • blasting caps;
    • detonators and fuses;
    • replica or imitation explosive devices;
    • mines, grenades and other explosive military stores;
    • pyrotechnics, including fireworks;
    • smoke-generating canisters or cartridges; and
    • dynamite, gunpowder and plastic explosives;
     
  2. Guns, firearms and other devices designed to cause serious injury or capable of being mistaken for such devices, including components of firearms and ammunition (improvised, single discharge weapons such as 3D printed items that may not be identifiable). Those include:
    • firearms of all types, including pistols, revolvers, rifles and shotguns;
    • toy guns, replicas and imitation firearms capable of being mistaken for real weapons;
    • component parts of firearms, excluding telescopic sights;
    • compressed air and carbon dioxide guns, including pistols, pellet guns, rifles and ball bearing guns;
    • signal flare pistols and starter pistols; and
    • electrical stun devices and improvised devices;
     
  3. Chemical substances, such as:
    • disabling and incapacitating chemicals, gases and sprays, such as mace, pepper or capsicum sprays, acid sprays, animal repellent sprays, and tear gas;
    • chemicals that, when mixed, are capable of creating a hazard through reaction (hypergolic reactions); and
    • chemicals that cause any hazard to life or property whether or not classified as Dangerous Goods;
     
  4. Objects with sharp points or sharp edges, and devices that discharge projectiles capable of being used to cause serious injury, including:
    • items designed for chopping, such as axes, hatchets and cleavers;
    • ice axes and ice picks;
    • razor blades and box cutters;
    • bows, crossbows and arrows;
    • harpoon guns and spear guns;
    • slingshots and catapults;
    • knives with blades of more than 6 cm;
    • scissors with blades of more than 6 cm as measured from the fulcrum;
    • martial arts equipment with sharp points or sharp edges; and
    • swords and sabres;
     
  5. Workers’ tools capable of being used either to cause serious injury or to threaten the safety of aircraft, including:
    • crowbars;
    • drills and drill bits, including cordless portable power drills;
    • tools with blades or shafts more than 6 cm capable of use as weapons, such as screwdrivers and chisels;
    • saws, including cordless portable power saws;
    • blowtorches; and
    • bolt guns and nail guns;
     
  6. Blunt instruments capable of being used to cause serious injury when used to hit, including:
    • baseball and softball bats;
    • clubs and batons, such as billy clubs, blackjacks and night sticks; and
    • martial arts equipment; and
     
  7. Explosive or incendiary substances or devices capable of being used to cause serious injury or threatening the safety of aircraft are prohibited in the hold of an aircraft for safety reasons, including the following (rules granting exemptions under defined circumstances may exist):
    • with the approval of the operator, certain cartridges may be permitted for transport in hold baggage under conditions specified in Part 8, of the Technical Instructions for the Safe Transport of Dangerous Goods by Air (Doc 9284);
    • blasting caps;
    • detonators and fuses;
    • mines, grenades and other explosive military stores;
    • pyrotechnics, including fireworks;
    • smoke-generating canisters or cartridges; and
    • dynamite, gunpowder and plastic explosives
Why do we remove shoes or footwear at airport screening checkpoints?

Shoes or footwear can be used to conceal prohibited items. Some shoes or footwear contain metallic elements which may trigger the Walkthrough Metal Detector alarm.

Are airport staff and airline crew screened?

Any person who needs to access security restricted areas is subject to security search.

Why are transit and transfer passengers and their baggage screened?

Zimbabwe does not have one stop security arrangements hence; transit and transfer passengers and their baggage are screened.

Are Liquids, Aerosols and Gels allowed on-board?

Liquids, Aerosols and Gels (LAGs) in containers over 100ml are not allowed in hand baggage unless you are carrying duty free sealed in a tamper-evident security bag, liquid medicines or special dietary products such as baby food.

Can I carry my hoverboard?

Hoverboards are not allowed in the checked baggage because some of them have lithium battery components.

Do’s and Dont’s

Do’s
  • Check-in early and have all the necessary travel documents ready for inspection and give yourself time to clear airport screening processes.
  • Make sure you have the correct boarding passes and travel documents to be presented if requested at the security check points and at boarding gates.
  • Inform the security officers of your medical conditions, such as a pacemaker that might be affected by the screening process.
  • Remove laptop computers, video cameras with cassettes, and film cameras from their carry-cases and place them in the tray provided.
  • Declare any prohibited items and weapons to the screening staff at the security screening check point.
  • Report any unusual behaviour or suspicious activity to airport staff.
Don’ts
  • Do not leave your baggage unattended.
  • Do not carry parcels for other persons without knowledge of what is inside.
  • Do not make threats and comments about carrying weapons or explosives that may result in rejection to board the aircraft and prosecution.
  • Do not pack sharp objects such as knives, scissors, corkscrews or knitting needles in your hand luggage.
  • Do not carry any Liquids, Aerosols and Gels (LAGs) above 100 ml each in your hand luggage.
  • Do not carry electronic gadgets with lithium batteries in your checked luggage such as laptops, mobile phones, power banks, hoverboards etc.
  • Do not carry fire extinguisher in your carry-on or checked luggage.

Fees

Do you have mobile payment platforms?

Yes mobile and online payments can be made directly on this website. Identify the service you need to make payment for and click on the “Pay Now” button.

General Infomation

Are there facilities for baggage wrapping prior to departure?

Yes there are baggage wrapping facilities at R G Mugabe International Airport, J M Nkomo International Airport and Victoria Falls International Airport.

Contact Us:

pr@caaz.co.zw
+263 (242) 585073-82
P Bag CY 7716 Causeway,
Harare

Data Protection Officer:

The Data Protection Officer

Civil Aviation Authority of Zimbabwe
P Bay CY 7716
Causeway
Harare
Zimbabwe

Email dpo@caaz.co.zw

Telephone +263 242 585008 or +263 585071 – 85 extension 3305

Follow Us:

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Helpful Links

  • International Civil Aviation Organization (ICAO)
  • African Civil Aviation Commission (AFCAC)
  • Department of Immigration Zimbabwe
  • Ministry of Transport and Infrastructural Development
  • Zimbabwe Revenue Authority (ZIMRA-Customs)
  • Environmental Management Agency (EMA)
  • Meteorological Services Department
  • SADC Aviation Safety Organisation (SASO)

CAAZ Follow

Latest aviation updates from Zimbabwe.

caaz_online
caaz_online

CAAZ

@caaz_online ·
7 Oct

#HappyCustomerServiceWeek

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caaz_online

CAAZ

@caaz_online ·
26 Sep

Online Drone registration and the Regulations...

Visit our website https://caaz.co.zw/online-payments/apply/drone to complete the process and be compliant.

Follow this link to familiarize with the Drone Regulations as contained in SI 271 of 2018
https://www.caaz.co.zw/download/remotely-piloted-aircraft-si-271-of-2018/

#dronesafetycompliance

2

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caaz_online

CAAZ

@caaz_online ·
25 Sep

Strengthening Zimbabwe’s Skies!

This Wednesday, the Civil Aviation Authority of Zimbabwe @caaz_online successfully hosted the 19th National Air Transport Facilitation Committee meeting in Harare.

Key highlights from the discussion include:
✈️ Ensuring a secure, efficient, and

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caaz_online

CAAZ

@caaz_online ·
24 Sep

15 Air Traffic Controllers graduate

The CAAZ Air Traffic Services Training School recently graduated 15 aviation professionals who successfully completed an intensive joint course in Basic Air Traffic Control (Aerodrome Control and Approach Control).

The course equipped the 15

4

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caaz_online

CAAZ

@caaz_online ·
23 Sep

National Speed Monitoring System official launch

The Ministry of Transport and Infrastructural Development @MinistryofTID today launched the National Speed Monitoring System (NSMS) in Harare. This is part of Government's continued effort to improve safety, efficiency,

2

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Tip-Off Anonymous

The Civil Aviation Authority of Zimbabwe has a whistle blowing service and it subscribes to the Axcentium Ethics Line platform.

Stakeholders are encouraged to report fraud, corruption, bribery, extortion and any wrongdoings on the Axcentium Ethics Line platforms. All whistle blower reports will be treated with confidentiality.

The Axcentium Ethics Line contact details are:

Toll Free Econet : 0808 5500 / 0808 4461

Toll Free Net one : 0716 800 189 / 0716 800 190
Toll Free Telecel : 0732 220 220 / 0732 330 330

WhatsApp : 0772 161 630 /0718 267 886

Email : reports@axcentiumethicsline.co.zw

Website: https://axcentium.co.zw

Free Post : The Call Centre,
PO Box HG 883,
Highlands, Harare